Delivery and Shipping Policy | Book Recommendations

This policy is part of the terms of sale and services. We serve customers worldwide unless an item or location is stated as unavailable, or the law prevents the sale.

Digital products

Delivery: by download link on the confirmation page and by email, or by access to an online area, normally within minutes after payment clears. Some payment methods take longer, and in rare cases of manual review delivery can take up to 24 hours.
Link limits: download links may expire after a period or a number of downloads. Download and back up your files straight away. If a link has expired, ask us and we will resend it for the products you paid for.
Not received: check your spam or promotions folder and that the email address is correct. If it is not there after 24 hours, contact us with your order number.
Formats and devices: the product page lists file types (for example PDF, EPUB, DOCX, XLSX). You are responsible for having software that can open them. A product that is not compatible with your device is not a defect unless we said it would be.
Updates: unless the page says otherwise, you get free updates to a product for as long as we offer it.

Services

Services start after payment (or the deposit) and after we have received what we need from you.
We deliver finished work by email, a shared folder or an online portal, according to the schedule in your quote or order.
Dates are estimates unless confirmed as fixed in writing. See the terms of sale for what can affect them.

Physical goods

Processing time: orders are normally prepared within 2 to 5 business days. Print-on-demand and custom items can take longer, as shown on the product page.
Shipping: we ship worldwide through carriers, postal services or print-on-demand partners. Rates and estimated delivery times are shown at checkout and depend on your address, the item and the carrier. Estimates are not guarantees.
Address: please check your address carefully. We are not responsible for delays or losses caused by an incorrect or incomplete address. Re-shipping costs for such orders are paid by you.
Tracking: we send tracking details when the carrier provides them.
Customs, duties and taxes: international orders may be charged import duties, taxes and customs fees by the destination country. These are not included in our price and are the buyer's responsibility, as is customs clearance. Refusing to pay them may result in the parcel being returned or destroyed, and no refund of shipping.
Risk and ownership: risk of loss passes to you when the parcel is delivered to the address you gave.
Lost, delayed or damaged parcels: if tracking shows no movement for 15 days, or the parcel arrives damaged, contact us within 7 days of delivery (with photos for damage). We will work with the carrier and replace or refund the order as set out in the refund policy.
Multiple items: items may arrive separately and on different days.

Where we cannot deliver

We cannot sell or deliver to destinations or people covered by comprehensive trade sanctions that apply to us, or to places our carriers and payment providers do not serve. If we find out after payment that we cannot deliver, we cancel the order and refund you in full.

Contact

For questions about a delivery, write to info@booksrecommendations.com with your order number.