Refund and Cancellation Policy | Book Recommendations

We want you to be happy with what you buy. This policy applies to anything you buy from Book Recommendations and forms part of the terms of sale and services. The free tools and guides on the site cost nothing, so there is nothing to refund.

Quick summary

What you bought	When we refund
Digital products (ebooks, templates, courses, downloads)	If the file is defective and we cannot fix it, is not as described, or you bought the same item twice. Also within 14 days if you have not downloaded or used a substantial part of it, at our discretion.
Services	For work not yet started, for unused prepaid time, or if we fail to deliver what was agreed after we have had a fair chance to fix it.
Subscriptions	You can cancel any time to stop the next charge. Past periods are not refunded, unless the law requires it or we made a billing error.
Physical goods	Within 14 days of delivery if unused and in original condition, or at any time if damaged, defective or wrong.

Digital products

Digital products can be copied the moment they are delivered, so we cannot take them back. We will refund your payment if:

the file or access is defective, corrupted or does not work, and we cannot fix it or replace it within a reasonable time;
the product is materially different from its description;
you were charged twice or bought the same item by mistake and have not used it; or
within 14 days of purchase you ask for a refund and have not downloaded, opened or used a substantial part of it.

We do not refund because you changed your mind after downloading or using the product, because you bought something you already had, or because the product did not lead to the sales or income you hoped for.

Right to cancel for consumers in the EU, UK and similar places

Consumers in some countries have a legal right to cancel a distance purchase within 14 days. That right does not apply to digital content once delivery has started with your prior express consent and your acknowledgement that you lose the right to cancel. At checkout we ask for that consent for digital products. For services, you can cancel within 14 days, but if you asked us to start work earlier, you pay for the part already done. Your other statutory rights are not affected.

Services

Before work starts: full refund of what you paid, minus any non-refundable costs already paid to third parties.
After work starts: you pay for the work completed up to the date of cancellation. Deposits cover work that has been reserved and started and are refundable only for the unused part, if any.
Not happy with the result: tell us in writing within 7 days of delivery. We will correct the problem within the revision rounds included in your quote. If we cannot deliver what was agreed after that, we will refund the part of the fee that relates to the undelivered work.
Not refundable: results the Service cannot control, such as a platform rejecting a file because of its own policy change, low sales or reviews, or a changed mind about the style after approval.
Fees for third-party costs we paid on your behalf (stock, fonts, ISBNs, printing, ads, filing fees) are refunded only if the third party refunds us.

Subscriptions and memberships

Cancel at any time from the link in your receipt or by contacting us. You keep access until the end of the period you already paid for. We do not give partial refunds for unused time, unless the law requires it. If you forgot to cancel and ask us within 7 days of a renewal charge and have not used the service since, we will usually refund that renewal. Charges made by mistake or after a valid cancellation are always refunded.

Physical goods

Tell us within 14 days of delivery if you want to return an item. It must be unused and in its original condition and packaging.
We will give you return instructions. Return shipping is paid by you, unless the item was damaged, defective or not what you ordered, in which case we pay it.
If an item arrives damaged or wrong, send photos within 7 days of delivery so we can send a replacement or refund it.
Custom, personalised or print-on-demand items made to your specification are not returnable unless faulty or not as ordered.
Once we receive and check a return, we refund the item price. Original shipping is refunded only if the return is due to our error.

How to ask for a refund

Write to info@booksrecommendations.com with your order number, the email address you used, and the reason.
We reply within 3 working days. We may ask for details or a screenshot.
If approved, we refund to the original payment method. It usually appears within 5 to 10 business days, depending on your bank or payment provider. We refund the price you paid in the same currency we charged; exchange-rate differences and bank fees are outside our control.

Chargebacks and disputes

Please contact us before you ask your bank or card company to reverse a payment. Most problems are solved faster directly. If a chargeback is raised for an order that was delivered or used, we may give the payment provider evidence such as order records, download logs and messages, and we may suspend access to the product while the dispute is open.

If we cancel or something goes wrong on our side

If we cancel an order, or cannot deliver because of an error, an outage or a stock problem, we refund what you paid for the undelivered part in full.

Your legal rights

This policy does not remove or limit any right you have under the consumer laws that apply to you, such as the right to a repair, replacement or refund for goods and digital content that are faulty or not as described.